Frequently Asked Questions
Everything you need to know about your Tony Bianco experience.
How long does shipping take?
Standard shipping within Australia typically takes 3-5 business days, while Express shipping takes 1-2 business days. International delivery times vary by location.
What is your return policy?
We offer returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and in the original packaging.
How do I determine my correct shoe size?
We recommend referring to our comprehensive Size Guide available on each product page. Our styles generally run true to size, but specific fit notes are provided for unique silhouettes.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed immediately by our warehouse team. Therefore, we are unable to cancel or make changes to your order details.
Do you offer 'Buy Now, Pay Later' options?
Yes, we support several flexible payment methods including Afterpay, Klarna, and Zip Pay, allowing you to shop now and pay in installments.
How do I care for my leather boots and heels?
To maintain the quality of your leather footwear, we recommend using a leather conditioner and avoiding prolonged exposure to water or direct heat.